Last Updated: 16/05/2025

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1. Introduction
Welcome to Chubby Cheeks, trading as Hammykins® (“Website”). Our primary domain is chubbycheekshamsterfood.co.uk, and our new domain hammykins.co.uk is active and redirects here to ensure uninterrupted access. By accessing or using the Website, you agree to these Terms. If you do not agree, please refrain from using the Website.

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Hammykins® is a trading name of Darren John Bailey, VAT number 464770565, and our registered address is 11 Trevino Drive, Chatham, Kent, ME59HH. Our contact email is support@hammykins.co.uk.

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2. Rebranding Notice
We are currently rebranding from Chubby Cheeks to Hammykins® (a registered trademark). During this transition:

• Our original and primary domain, chubbycheekshamsterfood.co.uk, remains live to avoid disruption.

• You can also access us via hammykins.co.uk, which redirects to chubbycheekshamsterfood.co.uk for uninterrupted access.

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3. Products and Services
We offer hamster food, accessories, and related products. All descriptions and prices include VAT and are subject to change without notice. Shipping and processing times are detailed on our Shipping and Returns page. We are not responsible for delays or inaccuracies in product colors shown on your screen. Gift cards are valid for 18 months from the date of purchase. If a gift card expires before it is redeemed, please contact us at support@hammykins.co.uk. We may, at our discretion, offer a one-time extension of up to one month, depending on the circumstances.​

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4. Orders, Subscriptions, and Payments

4.1. Orders and Subscriptions

You can place orders for our Products, including subscription services, via the Website. Subscriptions allow you to select an interval for food delivery. You may cancel, pause, or change your subscription by contacting us via the chat feature or email.

 

4.2. Payments

Payment options include Wix Payments (cards, Google Pay, Apple Pay) and PayPal. We require full payment before dispatch. We reserve the right to delay dispatch until PayPal confirms the payment.

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4.3. Order Acceptance and Cancellation

Placing an order does not create a binding agreement. Orders are only accepted once they have been dispatched. We reserve the right to cancel any order prior to dispatch for reasons including, but not limited to payment failure, suspected fraud, pricing errors, stock unavailability or breach of our Terms. If we cancel your order, you will be notified and refunded in full.

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5. Shipping, Returns, and Refunds
Shipping details are available here. Customers have 14 days to request a return if the product is unused and in its original packaging. Refunds are issued to the original payment method after we inspect the return. Find our full refund/replacement policy here.

 

6. Care Guide and Advice Disclaimer
We provide a hamster care guide based on current accepted practices within the hamster community. This advice is for informational purposes only and is not a substitute for professional veterinary care. We are not liable for any injury or damage resulting from following this advice.

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7. Use of Infographics and Media
Infographics on our Website are free to download and share. However, we are not responsible for any third-party use of this content once shared.

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8. Customer Reviews

8.1. Eligibility and Submission
You may submit one review per purchase of a bona fide product (“Verified Purchase”), and reviews are limited to customers who have actually purchased the item through our Website.

 

8.2. License to Use Reviews
By submitting a review, you grant Hammykins® a non‑exclusive, royalty‑free, perpetual, irrevocable, worldwide license to use, reproduce, modify, adapt, publish, translate, distribute, and display the review in any media.

 

8.3. Genuineness and Lawful Content
Reviews must reflect your honest and genuine experience; they must not contain false, misleading, or defamatory statements.

 

8.4. Moderation and Grounds for Removal
All reviews are checked before being published. We reserve the right to refuse to publish, or remove any review that:

• Contains defamatory, harassing, abusive, or threatening language;

• Includes hate speech, obscene, profane, or sexually explicit content;

• Is spam, advertising, or unrelated to the product;

• Contains untrue or unverifiable statements that could mislead other customers.

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8.5. Review Time Frame
Reviews must be submitted within 6 months of receiving your order. We reserve the right to remove reviews submitted after this period if they are no longer relevant to the product or service, particularly if the product has changed or is no longer offered. This helps us ensure reviews remain accurate and useful to future customers.

 

8.6. Fairness and Compliance

We will not remove reviews merely because they are negative or critical; decisions to remove content are made solely based on the criteria above, in accordance with the Consumer Protection from Unfair Trading Regulations and the Online Safety Act 2023.

 

8.7. Review Replies

We may, at our discretion, publish official replies to customer reviews in order to address concerns, provide clarifications, or correct inaccuracies in the review. All replies will be clearly labelled as official responses from Hammykins® and will not alter the original content of the review. We will comply with all legal requirements when posting replies, and will never use replies to solicit positive amendments or removal of honest feedback.
 

8.8. Appeals and Contact
If your review is removed or refused and you believe this contravenes our policy, please contact us at support@hammykins.co.uk within 30 days for a review of our decision.

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9. Intellectual Property

All content on this website, including but not limited to trademarks, logos, and product descriptions, is the intellectual property of Hammykins® (a registered trademark). Unauthorized use of our intellectual property is strictly prohibited.

 

For issues related to defamatory comments or false information about our brand or products, please refer to our Defamation section.

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10. Defamation

We take any defamatory, derogatory, or false statements regarding our products, services, or company seriously. If you come across any such comments online, we encourage you to notify us immediately. Hammykins® reserves the right to take legal action to protect our reputation and enforce our intellectual property rights. We will utilize all available legal avenues, including working with our solicitors, to address and rectify any misinformation or defamation.

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11. Limitation of Liability
To the extent permitted by law, we are not liable for any damages arising from the use of our Website or products, including indirect, incidental, or consequential damages.

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12. Third-Party Services
We use third-party services, such as SendCloud, Wix, and ShipStation, to manage orders and shipping. Your data may be shared with these services as part of the order fulfillment process.

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13. Privacy Policy
Your use of our Website is also governed by our Privacy Policy, which outlines how we collect, store, and use your data. Please review it for more details.

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14. Changes to Terms
We reserve the right to update these Terms at any time. Your continued use of the Website constitutes your acceptance of the revised Terms.

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15. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be resolved exclusively in the courts of England.

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16. Contact Information
If you have any questions about these Terms, please contact us at support@hammykins.co.uk.