Last Updated: 25/08/2024

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1. Introduction
Welcome to chubbycheekshamsterfood.co.uk ("Website"). These Terms and Conditions ("Terms") govern your use of this Website. By accessing or using the Website, you agree to these Terms. If you do not agree, please refrain from using the Website.

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Chubby Cheeks is a trading name of Darren John Bailey, VAT number 464770565, and our registered address is 11 Trevino Drive, Chatham, Kent, ME59HH. Our contact email is help@chubbycheekshamsterfood.co.uk.

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2. Rebranding Notice
We are currently rebranding from Chubby Cheeks to Hammykins, a registered trademark. During this transition, you may encounter varied branding on our Website. Both chubbycheekshamsterfood.co.uk and hammykins.co.uk are active and redirect to the same Website.

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3. Products and Services
We offer hamster food, accessories, and related products. All descriptions and prices include VAT and are subject to change without notice. Shipping and processing times are detailed on our Shipping and Returns page. We are not responsible for delays or inaccuracies in product colors shown on your screen.​

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4. Orders, Subscriptions, and Payments
You can place orders for our Products, including subscription services, via the Website. Subscriptions allow you to select an interval for food delivery. You may cancel, pause, or change your subscription by contacting us via the chat feature or email.

 

Payment options include Wix Payments (cards, Google Pay, Apple Pay) and PayPal. We require full payment before dispatch. We reserve the right to delay dispatch until PayPal confirms the payment.

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5. Shipping, Returns, and Refunds
Shipping details are available here. Customers have 14 days to request a return if the product is unused and in its original packaging. Refunds are issued to the original payment method after we inspect the return. Find our full refund/replacement policy here.

 

6. Care Guide and Advice Disclaimer
We provide a hamster care guide based on current accepted practices within the hamster community. This advice is for informational purposes only and is not a substitute for professional veterinary care. We are not liable for any injury or damage resulting from following this advice.

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7. Use of Infographics and Media
Infographics on our Website are free to download and share. However, we are not responsible for any third-party use of this content once shared.

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8. Intellectual Property

All content on this website, including but not limited to trademarks, logos, and product descriptions, is the intellectual property of Chubby Cheeks, soon to be known as Hammykins® (a registered trademark). Unauthorized use of our intellectual property is strictly prohibited.

 

For issues related to defamatory comments or false information about our brand or products, please refer to our Defamation section.

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9. Defamation

We take any defamatory, derogatory, or false statements regarding our products, services, or company seriously. If you come across any such comments online, we encourage you to notify us immediately. Chubby Cheeks, soon to be known as Hammykins® (a registered trademark), reserves the right to take legal action to protect our reputation and enforce our intellectual property rights. We will utilize all available legal avenues, including working with our solicitors, to address and rectify any misinformation or defamation.

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10. Limitation of Liability
To the extent permitted by law, we are not liable for any damages arising from the use of our Website or products, including indirect, incidental, or consequential damages.

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11. Third-Party Services
We use third-party services, such as SendCloud, Wix, and ShipStation, to manage orders and shipping. Your data may be shared with these services as part of the order fulfillment process.

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12. Privacy Policy
Your use of our Website is also governed by our Privacy Policy, which outlines how we collect, store, and use your data. Please review it for more details.

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13. Changes to Terms
We reserve the right to update these Terms at any time. Your continued use of the Website constitutes your acceptance of the revised Terms.

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14. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be resolved exclusively in the courts of England.

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15. Contact Information
If you have any questions about these Terms, please contact us at help@chubbycheekshamsterfood.co.uk.